Refund and Cancellation Policy

Welcome to Bush Whacked Laser. This page outlines our guidelines regarding booking changes, cancellations, and refunds. Our goal is to provide clear information to help you manage your bookings effectively while allowing us to maintain high-quality service and availability for all clients. Please take a moment to read through these terms carefully to understand how we handle cancellations and rescheduling requests.

Effective Date: January 19, 2025

Introduction

We understand that plans can change, and we strive to accommodate these changes as fairly as possible. Please review the following terms that govern cancellations and rescheduling for our services.

General Cancellation Terms

  • Notification: All cancellations must be communicated to us via email or phone as listed on our contact page.
  • Confirmation: Upon receiving your cancellation request, we will send you an email confirmation. Please keep this for your records.

Specific Cancellation Terms

  • Deadline: You may cancel your appointment for services other than those mentioned below without charge up to 24 hours (1 day) in advance.
  • Late Cancellation Fee: A cancellation is considered late when the appointment is cancelled less than 24 hours before the appointed time. A no-show is when a client misses an appointment without cancelling. In either case, we will charge the client a cancellation fee.
    • For laser hair removal, if your service is under $200 the fee will be $30. For an appointment valued at greater then $200 the fee will be equivalent to 40% of the service cost.
    • For tattoo removal, if the service is under $200 the fee will be $75. For an appointment valued at greater then $200 the fee will be equivalent to 40% of the service cost.

Rescheduling

If you need to reschedule, you may do so without a penalty if you notify us at least 24 hours in advance. Rescheduling within 24 hours of your appointment may incur a fee.

Exceptions

  • Emergencies: We understand that emergencies happen. If you must cancel within the penalty period due to a verifiable emergency, we may waive the cancellation fee at our discretion.
  • Mutually Agreed Exceptions: Exceptions to this policy may be made at our discretion and must be agreed upon in writing.

Refunds

We aim to process all eligible refunds promptly and fairly to maintain trust and satisfaction.

  • Process: To request a refund, please contact us through the methods provided in our Contact section. Provide your booking details and a brief explanation of the reason for cancellation to assist us in processing your refund more efficiently.
  • Timing: Refunds will typically be processed within 3 business days after the cancellation has been confirmed and validated by our team.
  • Method of Refund: Refunds will be issued to the Bank account or original method of payment unless otherwise specified and/or agreed upon.

Late or Missing Refunds

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us through the methods provided in our Contact section.

Amendments to the Policy

Bush Whacked Laser may amend these terms at any time, which shall be effective upon posting an updated version on our website. It is your responsibility to remain informed of any changes. Please visit our website regularly or subscribe to our notifications for any updates to our cancellation policy terms.

Governing Law

This Disclaimer is governed by and construed in accordance with the laws of the Province of Alberta and the federal laws of Canada applicable therein. You irrevocably submit to the exclusive jurisdiction of the courts located within the Province of Alberta, specifically the City of Edmonton.

Acknowledgment

By booking our services, you confirm that you have read, understood, and agreed to the terms outlined in our Cancellation Policy. We encourage you to contact us if you have any questions or need further clarification regarding this policy. This helps ensure that there are no misunderstandings regarding your reservation and our cancellation terms.

Contact Information

If you have any questions or concerns about this disclaimer or the information presented on our website, please contact us at the provided details.

Email: bushwhackedlaser@gmail.com

Phone: 780-435-2874

Address: 7011-104st, Edmonton, AB, T6H 2L8

Additionally, feel free to explore our Website Disclaimer for further details.